FREQUENTLY ASKED QUESTIONS

How do I hydrate The Cool Pad?

Simply scrunch the Cool Pad under the tap. Push the gel along the Cool Pad as it begins to soften. Be very careful not to over inflate the Cool Pad as it can become too top heavy and make the Cool Hat not sit properly, or it could even split as the crystals keep expanding. Should this occur, leave the Cool Pad in the sun for a few days and it will deflate and then stitch it up and start again.

What if I leave the coolers in the water too long?

You must be careful about the length of time you place them in water. Since the crystals expand hundreds of times their size, if you leave them in water for too long they will continue to grow until they’re as hard as a sausage. The cooler will not sit comfortably around your neck then and some of the crystals may seep through the material giving you a slippery feel to the fabric. The crystals are non-toxic so this is not dangerous but you will need to hang the cooler in the sun to have it dehydrate to a comfortable fit. So it is best to keep an eye on it.

Do I put the coolers in the freezer to make them even colder?

You can but only for a short time before use. If it is frozen solid it will not go about your neck until it thaws out a bit and you will need to be careful you do not snap it, if you try to shape it frozen. The Cool Pad is flat and so it will freeze in a shape that will still go into the hat comfortably.

Frozen solid Neck Coolers, directly on your skin, are very cold and can cause ice burns. Placing them in the fridge is sufficient, or placing them in the freezer and then leaving them in a lunch esky, with ice bricks, to use later in the day is fine. A frozen Cool Pad does not sit directly onto your skin so is less likely to cause ice burn.

How do I keep the coolers and Cool Pads cool in an esky?

Neck Tie Cooler crystals expand in water so prolonged soaking will make your cooler very stiff which will make it difficult to tie around your neck. As the crystals keep expanding you may get a slippery feel on the fabric also. For this reason do not leave in esky where the cooler will “sit” in ice water. If this does occur, leave in the sun to dehydrate.

To cool in esky, place in open plastic bag with no holes and fit bag on ice with cooler ties hanging over outer edge (as in picture). When you wish to use, dunk quickly in ice water to wear.

Cool Pads will also keep expanding if they sit in ice water in an esky. They may become over inflated and become too top heavy in your hat. They may even split as the crystals keep expanding. You simply scrunch your Cool Pad under water to get it to about the width of a Jatz cracker.

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Can I use the coolers on my pets?

Yes. The Super Coolers are really good as Pet Coolers. On smaller dogs you can wrap them twice around.

How do I care for Neck Tie Cooler and Cool Pads?

Hand wash gently in soapy water. Squeeze dry. Do not machine wash. Do not tumble dry. Do not iron. Keep away from sharp instruments. Allow the Neck Tie Cooler and Cool Pad to dry completely back to crystals prior to winter storage in the cupboard.

Will the crystals stay up forever?

No. When they get deflated slightly you just put the neck cooler back in water for 5-10 minutes and it will be like new again. Just scrunch the cool pad under the tap.

What happens if the Neck Tie Cooler goes ‘flat’?

The crystals will eventually return to their original size if not immersed in water for a long time. This will happen even if the Cooler and Cool Pads are still in the fridge. When they are totally deflated, you just put the neck cooler back in water for 5-10 minutes and it will be like new again. Just scrunch the cool pad under the tap.

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How do I use the Coolers for hot flushes or a hangover?

It’s best to have them cold from being in the fridge. Tie them loosely around your forehead or in a Washer Woman style around your head. This is very cooling ! Some ladies have been known to use the Cool Pads in their bras when they are experiencing hot flushes.

How long will the crystals in my Cooler and Cool Pad keep working?

With correct use, they should last you two or three years. We have had people report back to us that their coolers are still working 6 years later.

How long do they stay cold?

This depends on the temperature of the day, but most people find several hours. Simply hold them under cold water to cool them again. The cooler the water the better. They are working as an evaporative cooler. It is not the cold feeling that is working to cool you. The crystals have soaked in lots of water. Using your body heat, the water is evaporated off and the cooler returns to crystals.

What is so different about the Cool Cloth?

The Cool Cloth is made using a patented way of blending the fibres together. This trade secret remarkably makes this personal cooling device always very cool, with no refrigeration, once you wet it and wave it. It uses no chemicals or crystals. It can be machine washed and since, it is much bigger than a neck cooler, you get a wider area of your body being cooled. It is simply remarkable.

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What is so different about the Big Chill Cooling Towel?

Its size ! It is a big Cool Cloth and so will cover a much bigger area of your body. It can be used to even lay over you camping. It is a dream personal cooling product for anyone going through menopause or suffering from MS. Use the Big Chill Cooling Towel, powered by Coolcore, to wrap your babies and guard against heat stress ; your children after they play softball or netball or Little Athletics, or your elderly parents as they struggle to cope with the heat of summer and the cost of electricity to run air-conditioning. It provides sun protection as well. You can wash the Big Chill Cooling Towel wrap and use it over and over again. It looks like a stylish ladies wrap, except… the Big Chill Cooling Towel wrap comes with a secret : it will cool you down in the heat and make you smile.

What is so different about the Chill Sleeves?

Chill Sleeves, powered by Coolcore, not only cool, but they protect against the sun as well. No other sun protection sleeves come close in their personal cooling ability. Originally designed for high performance sports people, they are now available for everyone to help cope with the summer heat. There are two different sizes. Chill Sleeves are easy to look after: simply machine wash them. Everyone, from young to old, will be using Chill Sleeves to cope with the heat this summer.

Will Neck Tie Coolers and Cool Pads swell up if I just put them in the fridge?

No. You MUST place them in water in order to activate the crystals.

Are they safe for children?

Yes. In fact we make KidzKoolers specifically for children. The most important thing to take note of when using the coolers with children is that the crystals are meant to stay inside the Cool Tie. Please ensure children using the personal body coolers are aware they are not to bite them and make a hole, out of which the crystals will leak.

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Are they affected by perfume?

No. You can even put your favorite aromatherapy oils on them if you like.

How do I use the Coolers for hot flushes or a hangover?

It’s best to have them cold from being in the fridge. Tie them loosely around your forehead or in a Washer Woman style around your head. This is very cooling ! Some ladies have been known to use the Cool Pads in their bras when they are experiencing hot flushes.

How do I use the coolers for swollen ankles?

It’s best to have them cold from being in the fridge. Tie them loosely around your ankles and elevate your feet.

Where else can I use the Coolers?

You can wrap the coolers around your wrists. The cooler is designed to be one length that will go around the wrists, forehead, neck or ankles.

What is so great about Personal Cooling Products?

They can be used anywhere by anyone because of their lightweight simplicity and can be reused thousands of times, making them a very economical way to be cooled, protected and shaded.

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Where in the fridge should the coolers and Cool Pad be stored?

Simply store them in an open container. Do not fill the container with water. Do not store them in sealed containers or plastic bags for extended periods of time as they may become mouldy.

What colours are available?

Check the Orders page on the website for current colours and patterns. Should you require a specific colour than please contact us.

Can I wear a Neck Tie Cooler and operate machinery?

Do not wear a Neck Tie Cooler while operating any kind of machinery that the Neck Tie Cooler may get caught in. Neck Tie Coolers takes no responsibility for failure to follow this warning advice. If you must do this, Neck Tie Coolers advises wearing the cooler so that the tie is at the back of your neck away from machinery.

Can I use the Neck Tie Coolers for fundraising?

Yes. Please email or call us with what quantities your group would like to buy and we will give you the wholesale bulk rate and discuss with you the variety of ways that others have successfully raised funds. It is important to realize that the products are a seasonal product and often people leave it till it is hot to speak to us. You need to communicate with us early about your requirements so as to ensure adequate supply for you at the time you require it.

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Can I have my Cool Hats or Neck Tie Coolers branded with my own brand?

This can be done for commercial quantities. It is best to contact us with your requirements.

Can I have my Cool Hats or Neck Tie Coolers branded with my own brand?

This can be done for commercial quantities. It is best to contact us with your requirements.

Contact us for more info

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